Contact us today to discuss how our BPO services can give your business a competitive edge!
BPO & Customer Support Services for US Businesses
Wingsmate Technologies delivers reliable, scalable, and process-driven offshore BPO and customer support services for US businesses seeking operational efficiency without compromising service quality.
We work as a true extension of your internal team, managing customer interactions and back-office operations while maintaining your brand voice, service standards, and customer experience expectations.
Our delivery model is built around transparency, accountability, and long-term partnership.
What We Do
We handle both customer-facing and backend operations, allowing your internal teams to focus on growth, innovation, and revenue generation.
What We Do
We handle both customer-facing and backend operations, allowing your internal teams to focus on growth, innovation, and revenue generation.
Our BPO Services Include:
- Inbound customer support (voice-based assistance)
- Outbound calling for service updates and follow-ups only
- Email and ticket-based customer support
- Live chat and omnichannel assistance
- Order processing and fulfillment coordination
- Returns, refunds, and account management
- CRM updates, data entry, and documentation
- Back-office and administrative operations
- US-Focused Delivery Model
- Our BPO operations are structured to meet US business standards and customer expectations.
- Dedicated agents assigned exclusively to your account
- Operations aligned with US business hours and time zones
- Accent-neutral, professionally trained support staff
- Client-approved scripts, SOPs, and workflows
- Defined escalation matrix and issue-resolution timelines
- Regular performance reviews and service reporting
- Industries We Support
- We bring industry-specific knowledge and trained teams for:
- E-commerce and online retail
- Insurance and financial services
- Real estate and property management
- SaaS and IT service providers
- Professional and service-based businesses
- Security, Quality & Operational Control
- We prioritize data protection, service accuracy, and operational control at every stage.
- NDA-bound employees and confidentiality agreements
- Role-based system and data access
- Secure infrastructure and monitored environments
- Ongoing quality audits and call monitoring
- Client-owned CRM, data, and reporting access
- Engagement Models
- We offer flexible engagement options based on your business needs:
- Per-agent monthly engagement model
- Hourly support model
- Dedicated offshore team model
- Flexible scale-up and scale-down options
- Why Choose Us
- US companies partner with Wingsmate Technologies for reliability, transparency, and consistency—not just cost savings.